Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Four Ways To Shop
We cannot stress enough that research/phone calls in advance of your arrival at the store will be extremely helpful, and save everyone a lot of time.
Latest Coronavirus Updates:
Plan ahead - Call ahead for the best service! We are social distancing and limiting the number of people in-store at one time through one on one shopping with a sales associate. Inventory is limited so we will do our best to explain to you what is available prior to your visit. Please contact us at any of these mobile numbers:
Make an appointment or stop by the store - we are encouraging people to make appointments to minimize wait times. Appointments will be able to be made for 30 minute blocks. Please arrive 5 minutes early for your appointment. Kindly let us know if you need to cancel your appointment. If you are late for your appointment we will accommodate you as best as possible - either moving you to the walk up queue or with a shortened appointment window. We anticipate walk up wait times to be significant. We will do our best to process walk ups, but staff will also be taking and processing incoming phone and online orders.
Masks must be worn properly to enter the store and it must remain on at all times. You will be asked to sanitize/wash your hands upon entry. We are here providing an essential service, please treat it that way. Please do not come if you have any kind of cold/flu like symptoms. Please refrain from touching things in the store and maintain proper social distancing guidelines. Please respect our appointment schedule.
Trying on items:
- Clothing - we are not allowing shorts, jerseys and other clothing items to be tried on in-store. You are free to try on at home and use the product if you wish. Any used items can be exchanged for store credit. Any unused items can be exchanged or returned.
- Helmets - please measure the circumference (cm) of your head before coming to the store. This helps us minimize the number of helmets needed to try on to find the correct size.
- Shoes - please bring a pair of athletic socks that you would wear when cycling. We will allow people to try on shoes prior to purchase.
Please be patient.
Everything is taking longer to do, especially repairs. We need to clean everything before working on it. We have also experienced an extremely high demand for repair services and bike builds. Most repairs will not be able to be done on the spot. We will accommodate those repairs the best we can, but it’s not always possible considering the repair promises/transactions that were made before you get to the store. Pre-arranging transactions can help with this.
Bicycles are in high demand. Coupled with disruptions in the supply chain, this has made many types of bikes scarce. We have hundred's of bikes on backorder. Please speak with a sales associate to get the most up to date ETA of bikes or if you'd like to get one of the backorders assigned to you. Otherwise bikes will slowly make their way back into our open inventory.
These new measures are meant to keep you and the staff at our stores safe. We will be evaluating these new procedures as we implement them and updating them if needed. We appreciate your continued support during these difficult times.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. We are open Tuesdays through Saturdays from 10 am-5 pm. We are closed on Sundays and Mondays. Follow us on social media for the most up to date changes.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Please contact us ahead of time to setup a work order before arriving at the store. We prefer to speak with you, however if we are on the phone with another customer at the time, we will ask you to text us your full name, phone number, email, description of your bike (example: orange Trek Marlin 5 with a yellow bell), and a description of what you would like us to do to your bicycle. You can also text us images to help facilitate diagnosis of mechanical issues or help solve problems.
Mount Pleasant - (843) 371-8780 | Charleston - (843) 870-3455 | Savannah - (912) 239-0527
Dropping Off - After we've received your phone call or text we will set up an appointment in our system for your bike and gather any information we would need to contact you once your bike is dropped off. When you arrive, please text us to arrange for us to pick up your bike outside. We will follow up with a quote via text or phone call. Once you accept your quote, your bike will be added to our service queue.
Picking Up - When picking up a serviced bike, we require that you call us to pay for your bike before you come and pick it up. Once you have paid for your bike you are free to come by during business hours to collect your bike. When you arrive at our store to pickup your bike you will have to text us and let us know you are here so we can bring your bike out to you for curbside pickup.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes, our standard return policy still applies including the Bontrager Guarantee, so that you can shop with confidence. If for any reason you're not satisfied with a Bontrager aftermarket purchase, you can return the new item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Any used aftermarket Bontrager item can be returned within 30 days for a store credit. Think of it as a 30-day test ride.
Bicycles can be returned, in like new condition within 14 days of original purchase date, for a full refund. Special Order bikes, such as Project One bikes are exempted from this. Additionally, the bike return period can be extended to 30 days from date of purchase but in the form of a store credit equal to the original purchase amount. Bikes must be in like new condition - dirt is fine, damage is not.
Q: Do you accept cash payments?
A: No, all payments must be made with a credit card. We are not accepting cash - sorry. We will electronically send you a copy of your receipt. This requires we have an email address to send it to you.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery. You can opt for a paper or electronic version of your owners manual.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, inventory may be at one or all of our three locations, so some items may need to be transferred to the location you wish to pick up at. Also, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues and to confirm pick up times. Please wait until an associate calls you to confirm that your order is ready for pickup.
Receiving My Online Order
Q: Do you offer home delivery?
A: We are offering home delivery on a case by case basis, please contact the store if you wish to set up a home delivery. Additionally, almost all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx and orders over $100 ship for free!
Q: Do you offer curbside pickup?
Yes. We are offering curbside drop off and pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home