Order online, or by phone. We're still here for you.
Effective immediately through April 7th, we are not allowing customers into our stores. We are servicing bikes and allowing people to purchase items through our website or over the phone to help our staff and their families maintain social distancing recommendations from the CDC and WHO. During this time, please remember that you can always shop on our website and pick up your order curbside at the store nearest you.
Coronavirus Store Policies
Effective immediately through April 7th, we are not allowing customers into our stores. We are servicing bikes and allowing people to purchase items through our website or over the phone. If one of the store numbers are busy, please try the other number for that location. Please do not leave voicemails. These numbers are mobile phones - so if lines are busy, please text your name and issue to one of the numbers and we will get back to you as soon as possible. If the call is service related you can even text images of the issue you are trying to correct. PLEASE BE PATIENT - selling and processing orders over the phone is challenging and takes extra time.
A Different Way To Shop
It is now easier than ever to buy items through our website. If you have any questions while you are browsing please do not hesitate to give us a call at one of our stores and we can help answer any questions you have. More often than not, we can walk you through a sale over the phone and ensure you get the product you need to keep rolling.
Curbside Pickup - When you check out, simply select Pick Up In Store for your desired store and we will sort out the details with you once the order has been fulfilled.
Ground Shipping - Select items are available to ship. Free shipping over $50!
Dropping Off - When dropping off a bike for service, we ask that you call us before bringing your bike to our store. We will set up an appointment in our system for your bike and gather any information we would need to contact you once your bike is dropped off. When you arrive, please call us to arrange for us to pick up your bike outside. We will follow up with a quote via text or phone call. Once you accept your quote, your bike will be added to our service queue.
Picking Up - When picking up a serviced bike, we require that you call us to pay for your bike before you come and pick it up. Once you have paid for your bike you are free to come by during business hours to collect your bike. When you arrive at our store to pickup your bike you will have to call us and let us know you are here so we can bring your bike out to you for curbside pickup.
We are currently limiting payments to credit cards only. We are not accepting cash payments. We cannot process debit cards. Thanks for your understanding.
These new measures are meant to keep you and the staff at our stores safe. We will be evaluating these new procedures as we implement them and updating them if needed. We appreciate your continued support during these difficult times.